RETURN POLICY
Last updated August 07, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at ashley@thesommelierinstitute.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
The Sommelier Institute
Attn: Returns
RMA #
825 5th Ave
Charleston, SC 29407
United States
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least thirty (30) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged:
● Courses that are more than 50% through the course timeframe
For defective or damaged products, please get in touch with us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● All sales for online courses are final. For on-demand courses, payments are non-refundable; however, enrollment may be transferred to another available course of equal or lesser value upon written request. For live courses, all payments are likewise non-refundable. However, if a student is within the first 50% of the course's scheduled timeframe, any active payment plan or installment agreement may be canceled, relieving the student of future payment obligations. No refunds will be issued for amounts already paid. All transfer and cancellation requests must be submitted in writing to ashley@howtodrinkwine.com.
QUESTIONS
If you have any questions concerning our return policy, please get in touch with us at:
4155096460